Data deletion
One question, answered in one place: how do you stop us collecting your data, and how do you get what we already hold removed. Everything below describes what exists today. Where something is not built yet, it says so rather than describing an intention.
1. Revoke our access first
You can do this without us and it takes effect immediately. Our products connect through the marketplace's own authorization flow, and that flow can be revoked from the same place it was granted.
- Amazon Seller Central: Apps and Services → Manage Your Apps → revoke the authorization.
- Amazon Ads console: remove the application's access to the advertiser profile.
Revoking stops all future collection and our stored access tokens stop working. It does not delete what we already hold — for that, use the next two sections.
2. Delete your business data
In PpcGPT this is self-service: Settings → Stores → delete. You confirm by typing the store's name, and deletion then waits seven days, during which you can cancel it from the same page. Nothing is removed during the grace period.
When the seven days elapse, we remove for that store:
- the marketplace business data we collected — orders, settlements and fees, inventory, listings, advertising and search-performance records;
- the unit costs and supplier invoices you entered or uploaded for it;
- its operational records — sync history, drafts, approvals, and alerts;
- the stored authorization, if no other store you keep is using it. The refresh token is destroyed, not merely unlinked.
The full product-specific procedure is at ppcgpt.ai/legal/data-deletion.
3. Delete your entire account
By request. Mail admin@zragellc.com from the address on the account and say you want the account deleted. We complete it within seven days and confirm in writing what was removed and when.
We are being plain about this: a self-service account-deletion control is not yet built. The store deletion in section 2 is, and it is the one that removes your business data. Account deletion additionally removes your login, your account record, your team's memberships, and any outstanding invitations. If you have several stores, account deletion covers all of them.
4. What survives a deletion, and why
- A record that the deletion happened — what was removed and when. We keep it for one year so we can answer "did you actually delete my data?" later. It contains no business data.
- Backups. Our infrastructure providers keep point-in-time backups that age out on their own schedule, within 30 days. We do not restore a deleted account from a backup.
We do not keep your marketplace authorization, your business data, or your uploaded invoices past the deletion.
5. Your data is never used to train a model
Deleted or not. We do not train models on customer data and we do not benchmark one customer's data against another's. This is not conditional on deletion.
6. If something is unclear or does not work
Mail admin@zragellc.com. If a deletion does not appear to have completed, say so in that mail and we will check it and reply — a deletion request that silently fails is a bug, and we would like to hear about it.
Postal: Zrage LLC, 21851 Ball Ave, Euclid, OH 44123, United States.